We have been advised by Loyaltybuild, the company that manages Getaway Breaks on our behalf, that its system may have been compromised by a third party. Loyaltybuild is currently reviewing the security of personal and payment card information held on their booking system.
The protection of our customers’ information is an absolute priority for us at all times and as yet there is no information to suggest that any data has been obtained. However as a precautionary measure we are advising anyone who has booked a Getaway Break recently to review their accounts and report any unusual activity or unsolicited communication relating to this issue to their financial institution.
This issue is exclusive to Getaway Breaks. It does not impact SuperValu’s other websites or any other customer transactions by payment card. Getaway Breaks are the only element of our business operated by Loyaltybuild.
The Getaway Breaks booking system will remain off-line, pending a thorough investigation of the Loyaltybuild system. We apologise for any inconvenience this may cause and if you wish to speak to a customer service representative you can do so on 0800 0390 910.
Our office hours are 9am to 8pm from Monday to Friday. Office hours are subject to change. Calls are free from landlines and additional charges may apply from mobiles.
All Getaway Break bookings made to date have been processed and completed.